COPPI outlines the level of service that publishers and wholesalers will provide to retailers – this, in turn, will enable them to provide their customers with optimum access to all newspapers and magazines.
The Review Body has responsibility for monitoring each performance area within the supply chain so that accountability and enhanced performance management can be achieved. To aid this monitoring the Review Body has compiled a "Compliance Analysis Form" to ensure that complaints are reviewed and scrutinised within the industry. The Review Body does not adjudicate on individual complaints.
This compliance analysis form is designed to provide statistical analysis for the Review Body so that improvements and/or amendments can be made to COPPI and ESPI. The compliance analysis form is also part of the Compliance and Complaints standard 10.2 in COPPI. Where a complaint escalates to a point where procedure 10.2 is activated, trade associations and affected parties must keep records of all registered compliance analysis forms which will be sent to the Review Body co-ordinator.
Before completing this form please ensure that you have reviewed COPPI, in particular section 10 – Compliance and Complaints.